We have listed all possible required questions and related answers for you. if you don`t get your answer here, you can contact our care center for you questions.


Registration

How do I register?
You can register by clicking on the "Sign-up" link at the top right corner of the homepage. Please provide the information in the form that appears. You can review the terms and conditions, provide your payment mode details and submit the registration information.

Are there any charges for Registration?
There is no charges for Registration. It is absolutely free.

Do I have to necessarily register to shop on DreamSmartBD?
You can surf and add products to the cart without registration but only registered shoppers will be able to checkout and place orders. Registered members have to be logged in at the time of checking out the cart, they will be prompted to do so if they are not logged in.

Can I have multiple accounts with same mobile number and email id?
Each phone number can be associated with one account only. but you can use same email account on multiple accounts.


Account Related

What is my Account?
My Account is the section you reach after you sign-in at dreamsmartbd.com. My Account allows you to track your active orders, credit note details as well as see your order history and update your contact details.

How do I reset my password?
You need to enter your Mobile number on the Sign-in page and click on forgot password. An OTP will be sent to your Mobile. With this, you can change your password. In case of any further issues please contact our customer support team.

What is my order list?
My Order List is a comprehensive list of all the items previously ordered by you on dreamsmartbd.com. This enables you to shop quickly and easily in future.

What is my favorite list?
My favorite List is a comprehensive list of all the items previously selected as your favorite item. This enables you to find and shop quickly and easily in future.

What is my Wish list?
My wish List is a comprehensive list of all the items previously selected as your wish listed item. This enables you to be notified as soon as the item are available in our stock and helps you to shop quickly and easily in future.

What is my compare list?
My compare list stands for your comparing products for ease of selection.


Payments

What are the modes of payment?
You can pay for your order on dreamsmartbd.com using the following modes of payment: a. We are accepting online payment. b. Mobile Banking: Bkash | Rocket | Nagad c. Cash on Delivery * Delivery charge you have to pay in advance.

What is the meaning of cash on delivery?
Cash on delivery means that you can pay for your order at the time of order delivery at your doorstep.

If I pay by credit card how do i get the amount back for items not delivered?
If we are not able to delivery all the products in your order and you have already paid for them online, the balance amount will be refunded to your Cash Balance as store credit and you can use it at any time against your future orders. Would you want it to be credited to your bank account please contact our customer support team and we will refund it back on to your card.

Where do I enter the voucher code?
Once you are done selecting your products and click on checkout you will be prompted to select delivery slot and payment method. On the payment method page there is a box where you can enter any voucher code that you have. The amount will automatically be deducted from your invoice value.


Delivery Related

When will I receive my order?
Once you are done selecting your products and click on checkout you will be prompted to select delivery slot. Inside Dhaka your order will be delivered to you on next day and Outside Dhaka within 3 days.

How will the delivery be done?
We have a dedicated team of delivery personnel and a fleet of vehicles operating across the city which ensures timely and accurate delivery to our customers.

How much are the delivery charges?
Inside Dhaka city 60 taka and outside Dhaka 150 taka.

What about quality?
We try our best to source the best quality items for you but if you are dissatisfied, you can always send them back with the delivery person. If you forget to do that, you can call us within 24 hours and we will replace the item for free.

How do I check the current status of my order?
It’s very easy to check order status. Just click on “Order Track” and type your Order number.

How can I cancel an order?
You can cancel an order by contacting our customer support team.


Customer Related

How do I contact customer service?
Our customer service team is available throughout the week, all seven days from 9:00 am to 9:00 pm. They can be reached at 01727 001 009 or via email at [email protected]

Do you have offline stores?
No, we are a purely internet based company.

How will I get my money back in case of a cancellation or return?
What are the modes of refund? The amount will be refunded to your dreamsmartbd.com account to use as store credit in your forthcoming purchases. In case of credit card payments we can also credit the money back to your credit card. The money will be credited back to your account in 7-10 working days. Please contact customer support for any further assistance regarding this issue.

Is there an expiry date to my Account Balance?
No, there is no expiry date on the account balance.